At karnuls.info, we stand behind the quality of our business market analysis services and educational content. This refund policy explains your rights and responsibilities regarding refunds for our services. We are committed to customer satisfaction and fair treatment in all refund requests.
You are eligible to request a refund within fourteen (14) days of your initial purchase. This window allows you sufficient time to evaluate our services and determine whether they meet your business and professional development needs. Requests submitted after this period will not be considered unless exceptional circumstances apply, which will be reviewed on a case-by-case basis.
To request a refund, contact our support team at [email protected] with your order number, purchase date, and reason for the refund request. Please provide clear details about why you believe the service did not meet your expectations. Our team will acknowledge your request within two business days and begin the review process immediately.
Refunds will not be issued if you have downloaded or accessed more than twenty-five percent of our course content or training materials, or if you have utilised our advanced analytics features beyond initial exploration. Refunds are also unavailable for services purchased during promotional periods with non-refundable terms clearly stated at checkout. Additionally, if you have received personalised consulting or one-on-one training sessions, refunds are limited to a pro-rata calculation based on services not yet delivered.
Once your refund request is approved, we will process the refund within five to seven business days. The funds will be returned to your original payment method. Depending on your bank or payment provider, it may take an additional three to five business days for the refund to appear in your account. You will receive email confirmation once the refund has been initiated.
If you disagree with a refund decision, you may escalate your case by replying to the refund notification email with additional supporting information. Escalated disputes will be reviewed by our management team within ten business days. We are committed to fair resolution and will work with you to address legitimate concerns about our services.
For refund inquiries, email [email protected] with full details of your purchase and request.